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Community Action and Outreach Office
Community Action and Outreach Office
Community Action and Outreach Mission Statement

Community Action and Outreach Officers (CAO) are dedicated to infusing the principles of community Oriented Policing and Problem Solving (COPPS), Crime fighting, Crime Prevention through Environmental Design (CPTED), resource management, and innovation into our community and within the department.

CAO Officers are dedicated to working with our community partners and city departments to create a safe, vibrant city with emphasis on community engagement and providing the highest level of police services.

The unit currently consists of eight Officers and two Sergeants.


Office number: 775-334-2416

Sergeants: Sergeant Hodges, 775-326-5126 hodgesj@reno.gov

Sergeant Morris, 775-326-6375 morrism@reno.gov

Community Action and Outreach Officers: Officer C. Reed reedc@reno.gov, Officer Utter utterj@reno.gov, Officer C. Burow burowc@reno.gov, Officer Wei weiw@reno.gov, Officer Andelin andelind@reno.gov

MOST: Officer N. Reed reedn@reno.gov

Motel Improvement Team: Officer T. Daniels danielsa@reno.gov

HELP/CPTED: Officer T. Burrow burrowt@reno.gov



CAO works with the City Manager’s Office and other Clean and Safe entities to ensure that citizens in need are provided with the resources needed.


CAO Officers also work hand in hand with the mental health clinicians assigned to the Mobile Outreach Safety Team (MOST). Officer N. Reed coordinates the MOST team and their efforts to connect citizens experiencing mental health crisis with the appropriate resources.


Officer T. Burrow coordinates the HELP program and can assist Citizens with reconnecting with their support networks as well as assisting with travel costs in certain circumstances.


Officer C. Reed coordinates the CRIME FREE MULTI-HOUSING initiative which is an important tool that the unit has been using to improve relationships with business owners, apartment managers, and citizens. The unit is primarily responsible for teaching the program and implementing the principles associated with it.